Established in 1906, the Melbourne Symphony Orchestra, MSO, is Australia’s pre-eminent orchestra. Working with a distinguished roster of titled conductors headed by Chief Conductor, Jaime MartÍn, and renowned visiting artists, the MSO reaches audiences of more than five million annually, live and online. The MSO has recently embarked on a partnership with the London Symphony Orchestra’s LSO Live label, extending its audience reach still further.
The MSO is committed to honouring Australia’s rich heritage, working closely with culturally diverse and First Nations leaders to build community and deliver music experiences to all constituencies across Melbourne, the state of Victoria and beyond. With carefully curated learning programs, a regional touring schedule, accessible concerts and free community events, the MSO provides the broadest range of opportunities for people to enjoy the Orchestra, whatever their circumstances.
Current vacancies
Box Office Attendant
- Join the prestigious MSO!
- Casual opportunity with competitive hourly rate
- Opportunity to work at events in the box office
About the role
An exciting opportunity is available for Box Office Attendants on casual basis with a start date of mid-October 2024.
A dynamic and diverse role, you will undertake the day-to-day ticketing operations of the MSO including answering incoming calls, responding to customer enquiries via email, ticket relocations and outbound calling. You will provide superior customer service to all MSO customers and support the wider Sales/Marketing team.
Reporting to the Customer Experience Manager and Team Leaders, you will work rosters primarily Monday to Friday with guaranteed 7-hour (weekday) shifts. In addition, there may be some evening and weekend box office work available at event venues.
The successful applicants will possess the following:
- Experience providing superior customer service
- Experience in Daily Box Office operations
- Experience with event set up and support
- Strong administrative skills using Word and Excel
- Experience and knowledge of the Tessitura CRM system would be desirable
- Understanding of the dynamics of working for a performing arts organisation
- Interest or background in classical music
Application Procedure
If you are interested in applying for this role, please submit a current resume and cover letter to Alex Fitzgerald, People and Culture Business Partner at jointheteam@mso.com.au.
A detailed Position Description can be found at the link below.
Applications Close: 11.59pm Wednesday 9 October 2024
MSO is an Equal Opportunity Employer. MSO is committed to a diverse and inclusive workplace, all applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.
Your privacy is important to MSO. It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment. In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices. Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation.
