Past Performances

Purchase Assurance

As you may be aware, all MSO events through 2 October 2020 have been cancelled. We look forward to performing for you soon, based on advice from the government and our venues. In the meantime, you can book tickets with the assurance that, should concerts subsequently be cancelled or rescheduled due to COVID-19 restrictions, you will be eligible for a full refund – including booking fees.

Please ensure that your contact details on file are current, including email address and phone number, so that we may be in touch with any updates.

Cancelled performances

If your MSO performance is cancelled, you will be eligible for a full refund of your ticket purchase including booking fees. Tickets purchased by credit card will be automatically refunded on the date of the scheduled performance, and may take 10 business days to be credited to your account. If your ticket(s) were purchased with cash, gift card or MSO Concert Cash card, please email our Box Office at to arrange a refund.

Rescheduled performances

For rescheduled concerts, we will contact ticket buyers with new dates once they are confirmed. We thank you for your patience during this time.

If you are an existing ticket holder, you will retain your seats for the new concert date. Alternatively if you would like to request a refund, or to donate your order, please email the team at as soon as you can.

Fee-free exchanges

To ensure maximum flexibility during this time, we are waiving ticket exchange fees until 2 October, 2020. Please see our terms and conditions page for full exchange details.
*Note that the exchange may still be subject to price differences.

Donating the value of your ticket

If you are eligible for a refund, we invite you to consider donating the value of your ticket (or a portion of the value). To do so, please email with your ticket details before the date of your scheduled event, and our Box Office team will process your request.

Your support is important to keep the music going.

We invite you to join us on the MSO YouTube channel to enjoy free online performances, and look forward to seeing you at the concert hall in the future.