Terms and Conditions of Sale

Terms of Use

Anyone using the Melbourne Symphony Orchestra’s website does so with an understanding and acceptance of the following conditions:

All information on this site is provided in good faith. The Melbourne Symphony Orchestra has taken all reasonable measures to ensure the information contained herein is accurate and current.

No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site and, by logging on, you will be deemed to have released and discharged the Melbourne Symphony Orchestra from all liability which might arise.

The website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof.

The Melbourne Symphony Orchestra cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites.

Privacy Policy

The Melbourne Symphony Orchestra abides by the Privacy Act and the National Privacy Principles.

Right to Alter Details

The Melbourne Symphony Orchestra reserves the right to alter the details of any season or performance as may be necessary, without notice.

Photography and Video

If you are photographed, filmed or taped whilst attending a Melbourne Symphony Orchestra performance, you consent to Melbourne Symphony Orchestra or third parties appointed by Melbourne Symphony Orchestra photographing, filming and taping you. Melbourne Symphony Orchestra or third parties appointed by Melbourne Symphony Orchestra can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. Melbourne Symphony Orchestra, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.

Ticketing Policies

Tickets to Melbourne Symphony Orchestra events are sold by the Melbourne Symphony Orchestra Box Office and third parties including ticketing agents and venue box offices. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties; these may differ from those summarised below.

Attendees must also abide by the terms and conditions of the venue in which the performance is held. The Melbourne Symphony Orchestra adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available here.

Refunds

Tickets to the Melbourne Symphony Orchestra’s performances are non-refundable except in the case of a cancelled performance.

Exchanges

Tickets purchased through the Melbourne Symphony Orchestra as part of a subscription package* may be exchanged to another performance within the same concert season.

For each subscription the first two exchanges are free and all other exchanges incur a fee of $5.00 per exchanged ticket. Exchanges are subject to availability and seats comparable to those originally held cannot be guaranteed.

Exchanges cannot be carried out once a performance has commenced or occurred.

Tickets may be exchanged in person at the Melbourne Symphony Orchestra Box Office at 22 Fanning St, Southbank. Alternatively, mail your tickets and written request to the Melbourne Symphony Orchestra Box Office, GPO Box 2992, Melbourne 3001. Original tickets must be received by the Melbourne Symphony Orchestra up to 2 business days prior to the first effected performance .

Exchanges cannot be processed over the phone or via Arts Centre Melbourne Box Office.

Please note: The same number of performances must remain in a package.

Single tickets cannot be exchanged.

*With the exception of UPBEAT, school and group subscribers. Exchanges are not available for special offers, including but not limited to, Mahler 2-concert package, Soloists Choice 2-concert package and 3 for $150 packages.

Ticket Upgrades

Please note that exchanges across some series or reserves may incur upgrade charges.

Ticketing Prices, Fees and Charges

All subscriptions and single ticket purchases processed through the Melbourne Symphony Orchestra Box Office at 22 Fanning Street or mso.com.au are not subject to booking fees.

Tickets purchased through third parties may incur additional fees and charges at the discretion of those parties.

The MSO reserves the right to adjust ticket prices at any time without notice.

Parking Vouchers

Parking vouchers can be pre-ordered with annual subscription tickets at a discounted rate. Lost parking vouchers cannot be replaced.

School Tickets

Pre-payment is required when booking and a tax invoice will be provided upon request. Refunds will not be given for cancellations made within eight weeks of a concert.

Group Bookings

A 15% discount is available for group bookings of 10 or more. Group tickets must be purchased in one transaction and cannot be exchanged. Please call (03) 9929 9600 for more information.

Instalment Plans

When renewing or purchasing your 2014 subscription, you may opt to pay in full or in four equal instalments deducted from your credit card. Instalment payments are only available if you pay by credit card. No money will be deducted at the time you purchase your subscription; however, four equal instalments will be deducted from your credit card on the first Friday of each of the four months following your purchase.

Donations included with your payment will be deducted and receipted in full when you place your booking.

UPBEAT

UPBEAT seating is subject to availability and is at the discretion of the MSO. UPBEAT must be purchased as a minimum three-concert package. A parent or teacher can attend only when they accompany one or more student(s) under the age of 18. Please note that this is limited to one accompanying adult per under-18 UPBEAT subscription. For current exclusions visit the UPBEAT page.

Choose Your Own Subscriptions

Choose Your Own allows you to access any six or ten concerts from the 2014 subscription season, excluding MSO Special Events Doctor Who Symphonic Spectacular, Chinese New Year Celebration with Tan Dun and The Lord of the Rings: Return of the King.

If you wish to include the 2014 Special Events Doctor Who Symphonic Spectacular, Chinese New Year Celebration with Tan Dun and The Lord of the Rings: Return of the King, you must select the Choose Your Own Plus package.

Concession Policies

Concession price is available to:

Pensioners

Australian pensioners with a current Pensioner Concession Card from Social Security or the Department of Veterans’ Affairs can access concession discounts for all performances. Proof of entitlement must be presented at the MSO Box Office at time of purchase.

Seniors

Special pricing for current Government-issued Seniors Card holders is available only for Melbourne Town Hall Proms or Chamber Series performances. Proof of entitlement must be presented at the MSO Box Office at time of purchase.

Children/Student

Student discounts are available upon presentation of a valid full-time student card or anyone aged under 18 years. Proof of entitlement may be required in the form of an official document clearly indicating the birth date of the attendee.

Lost tickets

Lost ticket vouchers will be issued for misplaced subscription tickets. Subscribers should contact the Melbourne Symphony Orchestra Box Office to arrange a lost ticket voucher, which can be collected from the MSO representative at the venue 60 minutes prior to the performance. Lost tickets cannot be exchanged.

Your agreement with Melbourne Symphony Orchestra for the purchase of a ticket is governed by the laws of Victoria.

If you have any questions about these terms and conditions, please call Melbourne Symphony Orchestra on (03) 9929 9600.

Attendance Policies

Latecomers

For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks vary between performances and may not occur until the interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, but in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.

Children and infants attending the performance

We love seeing young people enjoying music at our concerts, however MSO evening and matinee performances are generally not suitable for very young children or infants. If you’d like to ask about the suitability of an MSO evening or matinee concert for your child, feel free to call our Box Office on (03) 9929 9600. Unless the performance is a designated children’s performance, all audience members, regardless of their age are required to hold a valid ticket, including a baby on your lap.

Our range of designated concert offerings that specifically cater for families and young children may be viewed on this website. Please note that for these concerts, infants under the age of two years do not require a ticket upon entry when seated with an accompanying adult.

For the safety and security of all patrons, prams and baby capsules of any descriptions cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times.

Wheelchair Seating at Plenary Hall

If you have purchased a accessible wheelchair seat directly from the box office (phone or counter) you will have been allocated a wheelchair bay in the venue not a fixed seat. If you should arrive without the need of a wheelchair you will not be able to see the performance, where the box office is unable to find an alternative i.e in the case of sold out performances

$30 Gift Card

This gift card is only redeemable for new Season Pass Subscriptions through the MSO Box Office and excludes UPBEAT, Chamber Series, Ears Wide Open, Ears Wide Open Plus, Metropolis, Schools Subscriptions and promotional offers. Subject to availability. Not redeemable for cash. The MSO disclaims any responsibility for lost or stolen cards.

$30 Gift and Free Ticket Offer

This offer is only redeemable for new 2014 Season Pass Subscriptions through the MSO Box Office and excludes UPBEAT, Chamber Series, Ears Wide Open, Ears Wide Open Plus, Metropolis, Schools Subscriptions and promotional offers. Subject to availability. Tickets to A Journey Through Jazz are limited. Promo code is case sensitive.

Competition Terms and Conditions

Entry is limited to all residents of Australia over the age of 18 years.

The officers, management and employees (or immediate family of an officer, manager or employee) of Melbourne Symphony Orchestra are not eligible to enter.

The prizes are final, not transferable and cannot be exchanged for cash or traded. Any unused portion of the prize is not redeemable in cash or in kind.

All entries are deemed to be received at the time of receipt by the Melbourne Symphony Orchestra, NOT the time of transmission by the entrant.

The entrant releases from and indemnifies the Promoter against all liability, cost, loss or expense arising out of the entrant’s participation in the Promotion, or breach of these terms and conditions, including (but not limited to) loss of income, personal injury and damage to property and whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

The Promoter is not responsible for any incorrect or inaccurate information, either caused by the entrant or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.

No responsibility is accepted for any variation in the value of the prize. Any portion of the prize unused will be forfeited.

No responsibility is accepted for late, lost or misdirected entries.

The Promoter is The Melbourne Symphony Orchestra.

If for any reason this competition is not capable of running as planned subject to written directions from Lottery Regulatory Bodies, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or
proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual, who tampers with the entry process, and to cancel, terminate, modify or suspend the competition. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to or resulting from participation or downloading any materials in this competition.