Terms and Conditions of Sale

Terms of Use

Anyone using the Melbourne Symphony Orchestra’s website does so with an understanding and acceptance of the following conditions:

All information on this site is provided in good faith. The Melbourne Symphony Orchestra has taken all reasonable measures to ensure the information contained herein is accurate and current. All ticket sales are subject to availability and at the discretion of the Melbourne Symphony Orchestra.

No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site and, by logging on, you will be deemed to have released and discharged the Melbourne Symphony Orchestra from all liability which might arise.

The website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof.

The Melbourne Symphony Orchestra cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites.

The Melbourne Symphony Orchestra is an Australian organisation and the prices displayed on this website, and in all publications – both online and print – are in Australian Dollars (AUD) only.

Tickets sold or issued by the MSO are subject to the Live Performance Australia (LPA) Ticketing Code of Practice and to MSO Terms and Conditions of sale. Any person purchasing a ticket or attending an event agrees to abide by these terms and conditions.

Privacy Policy

The Melbourne Symphony Orchestra abides by the Privacy Act and the National Privacy Principles. The Melbourne Symphony Orchestra respects the privacy of its patrons and strictly adheres to the principles of the Privacy Act 1988. The Customer Privacy Statement can be viewed on this website, or by contacting the Melbourne Symphony Orchestra.

Right to Alter Details

The Melbourne Symphony Orchestra reserves the right to change any element of a performance or its sales structure, including but not limited to reserves and pricing, at any time and without notice.

Photography and Video

The MSO reserves the right to record, broadcast, telecast or webcast any event.

If you are photographed, filmed or taped whilst attending a Melbourne Symphony Orchestra performance, you consent to Melbourne Symphony Orchestra or third parties appointed by Melbourne Symphony Orchestra photographing, filming and taping you. Melbourne Symphony Orchestra or third parties appointed by Melbourne Symphony Orchestra can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. Melbourne Symphony Orchestra, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.

Ticketing Terms and Conditions

Exchanges & Refunds

Tickets are non-refundable except as outlined in the LPA Ticketing Code of Practice if an event is cancelled, rescheduled or significantly re-located. To obtain a copy of the LPA Code of Practice, please contact the MSO Box Office or visit www.liveperformance.com.au. All ticket sales are final and non-refundable once the order has been processed.

Exchanges are not available for single tickets, special offers and promotional packages.

Season Pass Subscription tickets* may be exchanged to another performance within the same concert season, subject to availability, a minimum of two full business day prior to the concert. The same number of performances must remain in the Season Pass Subscription and seats comparable to those originally held cannot be guaranteed. Exchanges will be made based on the face value of the original ticket and the current pricing of the requested performance. Any variance in pricing will be payable by the ticket holder at the time of the exchange.

For each Season Pass Subscription the first two exchanges are free and all other exchanges incur a fee of $5.00 per exchanged ticket, exchanges may incur upgrade charges. Exchanges cannot be carried out once a performance has commenced or occurred. Exchanges cannot be processed over the phone or via a performance venue Box Office. Further information on exchanging a ticket

*Season Pass Subscription Tickets refer specifically to those issued in a: Master Series Thursday, Master Series Friday, Saturday Night Symphony, Saturday Matinees, Great Classics on Monday, Monash Series, Geelong Series, MSO Pops, Melbourne Town Hall Series, Chamber Series, Melbourne Recital Centre Series, Metropolis New Music Festival, Ears Wide Open, Ears Wide Open Plus, Choose Your Own Series, Family Classic Kids Series and Jams for Juniors Series.

The Melbourne Symphony Orchestra reserves the right to vary all Season Pass Subscriptions.

Lost tickets

Lost ticket vouchers will be issued for misplaced Season Pass Subscription tickets after contacting the Melbourne Symphony Orchestra Box Office, for collection at the venue, from 60 minutes prior to the performance. Lost tickets cannot be exchanged.

Ticketing Prices, Fees and Charges

The Melbourne Symphony Orchestra reserves the right to retain any fees charged to the extent permitted by law.

Tickets purchased through third parties may incur additional fees and charges at the discretion of those parties.

The MSO reserves the right to change any element of a performance sales structure, including but not limited to reserves and pricing, at any time and without notice. If the amount paid for a ticket is incorrect regardless of whether an error in price is posted on the Melbourne Symphony Orchestra website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date, or you are able to order a ticket that was not supposed to have been released for sale, the Melbourne Symphony Orchestra reserves the right to cancel that ticket (or the order containing the ticket) and refund the total amount paid. If any such refund is paid the Melbourne Symphony Orchestra will not be liable for any other direct, consequential or indirect loss associated with the original transaction. This policy will apply regardless of whether the transaction was a human error or malfunction of this website or other ticketing system.

School Tickets and Group Bookings

Pre-payment of School Bookings are required for which a tax invoice will be provided. Refunds will not be given for cancellations made within eight weeks of a concert.

Group tickets must be purchased in one transaction and cannot be exchanged.

Instalment Plans

When renewing or purchasing a Season Pass Subscription, you may opt to pay in full or in instalments. Instalment payments are only available if you choose to pay by credit card. $30 will be deducted at the time you purchase your subscription, with the remainder being deducted in four equal instalments from your credit card on the first Friday of each of the four months following your purchase. Donations included with your payment will be deducted and receipted in full when you place your booking.

Any outstanding balances due to either technical or human error on the part of the MSO or the ticket purchaser will be deducted in full during the month of June of the season to which your subscription belongs.

Gift Cards

Prepaid Gift Cards are can be purchased and redeemed at the Melbourne Symphony Orchestra Box Office and on the Melbourne Symphony Orchestra Website. They are not redeemable for cash and no change will be given. This card should be treated like cash. The Melbourne Symphony Orchestra disclaims any responsibility for lost or stolen cards.

Promotional Gift Card with a nominated dollar value on the front of the card are only redeemable for specified products. Refer to the back of the card or call the Melbourne Symphony Orchestra Box Office on 9929 9600.

All gift card purchases are subject to availability.

Concession Policies

Concessions must be Australian Issued and valid at the time of booking. Full or partial refunds are not available if you become eligible for a concession after you have booked. Proof of concession must be provided at the time of booking. Proof of concession may be required to be provided to gain access to the venue or event if being admitted on a concession ticket. Failure or refusal to provide valid proof of concession may result in non-admittance.

Concessions are available in most reserves to all of means-tested age, invalid, health care, supporting parent and unemployment benefits. Full-time students and anyone aged 20 or under are also eligible for concession rates. Proof of entitlement must be presented at the MSO Box Office at time of purchase.

Seniors Cards

State Government-issued Seniors Card holders can access concession prices at Melbourne Town Hall Proms and Chamber Series performances only. Proof of entitlement must be presented at the MSO Box Office at time of purchase.

Children/Student

Student discounts are available upon presentation of a valid full-time student card or anyone aged under 18 years. Proof of entitlement is required in the form of an official document clearly indicating the birth date of the attendee.

Parking Vouchers

Parking vouchers can be pre-ordered with annual Season Pass Subscription tickets at a discounted rate. Lost parking vouchers cannot be replaced.

Wheelchair Seating

If you have purchased an accessible wheelchair seat directly from the box office (phone or counter) you will have been allocated a wheelchair bay in the venue not a fixed seat. If you should arrive without the need of a wheelchair you will not be able to see the performance, where the box office is unable to find alternative seating.

Companion Cards

A valid Companion Card or copy thereof must be sighted at the time of booking. Please contact the Box Office for further information.

Ticketing Policies

Tickets to Melbourne Symphony Orchestra events are sold by the Melbourne Symphony Orchestra Box Office and third parties including ticketing agents and venue box offices. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties.

Attendees must also abide by the terms and conditions of the venue in which the performance is held. The Melbourne Symphony Orchestra adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available here.

Your agreement with Melbourne Symphony Orchestra for the purchase of a ticket is governed by the laws of Victoria.

If you have any questions about these terms and conditions, please call Melbourne Symphony Orchestra on (03) 9929 9600.

Attendance Policies

Conditions of Entry

The use of photographic or recording equipment, including mobile phones, is prohibited. Mobile telephones, pagers and so forth must be turned off before entry into the venue’s auditorium.

Food and beverages may not be consumed in the auditorium unless otherwise advised.

It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.

The Melbourne Symphony Orchestra reserves the right to refuse admission or evict a ticket holder in accordance with the LPA Ticketing Code of Practice.

Latecomers

Adequate time must be allowed for the collection of tickets on arrival at the venue. The Melbourne Symphony Orchestra does not accept responsibility for any delays that may be encountered at the Box Office prior to an event.

For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance and may be refused entry completely. Suitable breaks vary between performances and may not occur until the interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, but in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.

Children and infants attending the performance

We love seeing young people enjoying music at our concerts; however MSO evening and matinee performances are generally not suitable for very young children or infants. If you’d like to ask about the suitability of an MSO evening or matinee concert for your child, feel free to call our Box Office on (03) 9929 9600. Unless the performance is a designated children’s concert, all audience members, regardless of their age are required to hold a valid ticket, including a baby on your lap.

For family events, as designated by the Melbourne Symphony Orchestra, infants under the age of two years do not require a ticket upon entry when seated with an accompanying adult. To verify if a performance is nominated as a family event please call our Box Office on (03) 9929 9600.

For the safety and security of all patrons, prams and baby capsules of any descriptions cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times.

Competition Terms and Conditions

Entry is limited to all residents of Australia over the age of 18 years.

The officers, management and employees (or immediate family of an officer, manager or employee) of Melbourne Symphony Orchestra are not eligible to enter.

The prizes are final, not transferable and cannot be exchanged for cash or traded. Any unused portion of the prize is not redeemable in cash or in kind.

All entries are deemed to be received at the time of receipt by the Melbourne Symphony Orchestra, NOT the time of transmission by the entrant.

The entrant releases from and indemnifies the Promoter against all liability, cost, loss or expense arising out of the entrant’s participation in the Promotion, or breach of these terms and conditions, including (but not limited to) loss of income, personal injury and damage to property and whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

The Promoter is not responsible for any incorrect or inaccurate information, either caused by the entrant or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.

No responsibility is accepted for any variation in the value of the prize. Any portion of the prize unused will be forfeited.

No responsibility is accepted for late, lost or misdirected entries.

The Promoter is the Melbourne Symphony Orchestra.

If for any reason this competition is not capable of running as planned subject to written directions from Lottery Regulatory Bodies, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual, who tampers with the entry process, and to cancel, terminate, modify or suspend the competition. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any Website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to or resulting from participation or downloading any materials in this competition.