MSO Chorus 2

FAQs

How do I buy tickets to an MSO concert?

For most Melbourne Symphony Orchestra concerts and events, tickets can be purchased online, via phone and at the door. Information about how to buy tickets is provided on this website, on the detail page for each concert event.

Can I buy a season ticket?

Each year, the Melbourne Symphony Orchestra performing season comprises a number of different series, which may be subscribed to up until the date of the first concert in that series. To find information about each series and the benefits of becoming an MSO subscriber, click here.

How can I receive a Melbourne Symphony Orchestra season brochure?

To receive your own copy of the Melbourne Symphony Orchestra 2013 season brochure, email our box office with your name and address details by clicking the link below:
Request a Brochure

I am a subscriber, how do I exchange my tickets?

Tickets purchased through the Melbourne Symphony Orchestra as part of a subscription package* may be exchanged to another performance within the same concert season.

For each subscription the first two exchanges are free and all other exchanges incur a fee of $5.00 per exchanged ticket. Exchanges are subject to availability and seats comparable to those originally held cannot be guaranteed.

Exchanges cannot be carried out once a performance has commenced or occurred.

Tickets may be exchanged in person at the Melbourne Symphony Orchestra Box Office at 22 Fanning St, Southbank. Alternatively, mail your tickets and written request to the Melbourne Symphony Orchestra Box Office, GPO Box 2992, Melbourne 3001. Original tickets must be received by the Melbourne Symphony Orchestra up to 2 business days prior to the first effected performance .

Exchanges cannot be processed over the phone or via Arts Centre Melbourne Box Office.

Please note: The same number of performances must remain in a package.

Single tickets cannot be exchanged.

*With the exception of school and group subscribers.

What do I do if I have lost my tickets?

Patrons who have lost their tickets should contact the outlet from which the tickets were purchased. Subscribers who misplace their tickets should call the Melbourne Symphony Orchestra Subscription Box Office on 03 9929 9600. Lost ticket vouchers can be issued at the box office one hour prior to the performance, for subscribers only.

How much does it cost to buy a ticket to an MSO concert?

In general, adult tickets to our evening concerts in Melbourne and Geelong range in price from $36 to $199. Full details are available within the individual concert listings in the What’s On section of this site.

Do you offer cheaper tickets for students?

Student/youth concessions are available to all full time students, and anybody aged 20 and under.

Are other concessions available?

Concessions are available to all beneficiaries of mean-tested age, invalid, supporting parent and unemployment benefits. Seniors card concessions are available only for MSO Chamber Player and Melbourne Town Hall Proms performances.

School concessions are available to all parties of teachers, students and parents booking as one group in the name of a school for Geelong, Monash and Metropolis series concerts. See the Education section of the website for details about our programs for schools.

Proof of eligibility for a concession must be shown at the time of purchase and be on hand at each performance.

How can I introduce my children to music?

We love seeing young people enjoying music at our concerts, however MSO evening and matinee performances are generally not suitable for very young children or infants. If you’d like to ask about the suitability of an MSO evening or matinee concert for your child, feel free to call our box office. Unless the performance is a designated children’s performance, all audience members, regardless of their age are required to hold a valid ticket, including a baby on your lap.

Our range of designated concert offerings that specifically cater for families and young children may be viewed on this website. During the year the MSO also presents performances for children of all ages, including pre-school age children and those in senior high school. For more information visit the Education section of this site.

Can I make group bookings?

Groups of ten or more can purchase tickets in A Reserve for B Reserve prices, or in B Reserve for C Reserve prices – representing savings of up to 50% on the single night ticket prices. Group tickets can not be exchanged. Phone (03) 9929 9600 for more information.

How can I buy a program?

Programs are available prior to MSO concerts free of charge.

What is the average duration of MSO concerts?

Most Melbourne Symphony Orchestra concerts last for approximately two hours, with a 20-minute interval. The length of each work in the concert is stated on the first page of the printed program.

What if I am late?

The auditorium doors are closed once each performance has commenced, and latecomers are not admitted until a suitable break in the performance. A viewing room is available to latecomers at Arts Centre Melbourne, Hamer Hall.

Is there disabled access?

Arts Centre Melbourne, Hamer Hall has two systems in operation for patrons with a hearing impairment. Please state your requirements when booking tickets to ensure you obtain seats in the appropriate area.

All Melbourne Symphony Orchestra venues have seating arrangements for patrons with wheelchairs. Please state your requirements when booking tickets to ensure you obtain seats in the appropriate area. Upon arrival at the venue, please see staff for assistance. For further information regarding wheelchair accessibility and companion seating, please call (03) 9929 9600.

What should I wear to an MSO concert?

Wear whatever makes you comfortable. Contrary to what many people think, formal attire – such as tuxedos and evening gowns – is not required at MSO concerts. You’ll see concertgoers in suits, sweaters, skirts, jeans, dresses – everything.

When should I applaud?

Generally, it is considered proper concert etiquette to clap only after a work is complete, and the conductor has lowered his or her hands. This means that, for example, if you’re listening to Beethoven’s Symphony No.9, which has four movements, it is appropriate to clap only after the last movement. You can look at your program to find out how many movements a work has. Usually, there is a 15 to 30 second pause between movements. So, in the case of Beethoven’s Ninth Symphony, you know you’re hearing the Finale after three pauses. If all else fails, you can always wait for the rest of the audience to clap before applauding.

What about other noises – coughing, mobile phones?

Please turn off your mobile phone or pager before entering the performance. Noises such as a phone ringing are very distracting to the conductor, the musicians and your fellow audience members.

Coughing is an unavoidable problem. However, there are ways to avoid coughing during the music. If you feel a cold coming on, please bring lozenges with you or purchase some from the foyer bars. If there are no lozenges on hand and you need to cough, please try to wait for the end of the movement. If that’s not possible, you can try to bury your cough in a louder section of the music. Also, a handkerchief or scarf will help to muffle the disruption. If you need to cough more than a couple of times, there’s nothing wrong with getting up and excusing yourself from the auditorium for the rest of the movement.

Following these guidelines will show sensitivity to your neighbours, and allow everyone to have a more enjoyable concert experience.

How many players are there in the Orchestra?

The MSO has 100 full-time musicians, and many others who play with the Orchestra regularly or occasionally.

Different pieces require different orchestra forces, so in any one concert the number of players and which instruments are on stage, are a direct result of the composer’s requirements. If it’s a Mahler Symphony, you’ll see almost the whole complement of 100, or maybe even more. If it’s a work by Bach or Mozart, you could see as few as eight or ten players.

In total, the Orchestra has 18 first violins, 16 second violins, 12 violas, 10 cellos, 8 double basses, 4 flutes (one of whom primarily plays piccolo), 4 oboes, (one of whom primarily plays cor anglais), 3 clarinets, 1 bass clarinet, 3 bassoons, 1 contrabassoon, 6 horns, 4 trumpets, 4 trombones, 1 tuba, 3 percussion, 1 timpanist and 1 harp.

How do I find out more about the music and the performers?

Printed concert programs are available free of charge 15 minutes prior to the start of each pre-concert talk. For your added convenience the box office will also be open one hour and 15 minutes prior to the start of each concert. If you have any queries please call us, during business hours, on 03 9626 1111.

How do I get to MSO venues?

Arts Centre Melbourne, Hamer Hall

By train: Hamer Hall is located approximately five minutes from Flinders Street Station walking south on St. Kilda Road.
By tram: Take tram number 3, 5, 6, 8, 16, 64, 67 or 72 along St Kilda Road.
By bus: Take bus number 216, 219 or 220 along St Kilda Road.
Parking: Parking is available in Arts Centre Melbourne Car Park, Sturt Street, Southbank or at the Australian Ballet Centre Car Park at 2 Kavanagh Street, Southbank.

Iwaki Auditorium

By train: Iwaki Auditorium is located within the ABC Southbank Centre at 120-130 Southbank Boulevard, a ten minute walk from Flinders Street Station.
By tram: Take tram number 1 to the corner of Sturt Street and Southbank Boulevard or tram number 3, 5, 6, 8, 16, 64, 67 or 72 along St Kilda Road. Iwaki Auditorium is a five-minute walk from the tram stop on the corner of Southbank Boulevard and St. Kilda Road.
Parking: Parking is available at the Australian Ballet Centre Car Park at 2 Kavanagh Street, Southbank or Arts Centre Melbourne Car Park, Sturt Street, Southbank.

Robert Blackwood Hall, Monash University, Clayton Campus

By train and bus: To get to Robert Blackwood Hall by public transport, take any of the Dandenong, Pakenham or Cranbourne line trains to Huntingdale station then catch a bus to the Clayton Campus. Buses leave the station every 15-20 minutes.
Parking: Free parking is available in Blue, Red and Yellow zones after 5pm on weekdays and weekends.

Melbourne Town Hall

By train: The nearest train station is Flinders Street. Melbourne Town Hall is located two blocks away on corner of Swanston and Collins Streets.
By tram: To get to Melbourne Town Hall by tram take any tram that services Swanston or Collins Streets.
Parking: Parking is available at Kings Parking, 80 Collins Street.

Costa Hall, Geelong

There is no public transport to the Hall.
Parking: Free street parking is available after 5pm.