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FAQs

Tickets


How do I buy tickets to an MSO concert?

For most Melbourne Symphony Orchestra concerts and events, tickets can be purchased online, via phone and at the venue of the event. Head to the event page to purchase tickets online, or call 03 9929 9600 to speak to the MSO Box Office.

Can I buy a season ticket?

You sure can! Each year, our season comprises of a number of different subscriptions series. To find information about each series that is available and the benefits of becoming an MSO subscriber, click here.

Can I exchange my tickets?

Tickets purchased through the Melbourne Symphony Orchestra as part of a subscription package may be exchanged to another performance within the same concert season. For more information on how to exchange your tickets, click here.
Single tickets cannot be exchanged.
Terms and Conditions apply. View full Ticketing T&C’s here.

Can I return my tickets?

All ticket purchases are finalised once payment has been received, and no refunds can be made after this time.

What do I do if I have lost my tickets?

If you have lost your tickets, you should contact the outlet from which the tickets were purchased. You should call the Melbourne Symphony Orchestra Subscription Box Office on 03 9929 9600.
Lost ticket vouchers can be issued at the box office one hour prior to the performance, for subscribers only.

Do you offer cheaper tickets for students?

If you are a full time student, or under the age of 18, you can purchase a concession ticket to any MSO performance.
If you’re a full-time student, you also have the chance to experience the MSO for less than the price of a movie ticket. UPBEAT allows you to enjoy any three or more MSO concerts for only $19 each, when purchased in a 3 concert subscription. Find out more.

Who is eligible for a concession ticket?

Concessions are available to all beneficiaries of mean-tested age, invalid, supporting parent and unemployment benefits. Seniors card concessions are available only for concerts at Iwaki Auditorium where available and Melbourne Town Hall Proms performances.
School concessions are available to all parties of teachers, students and parents booking as one group in the name of a school for Geelong, Monash and Metropolis series concerts. See the Education section of the website for details about our programs for schools.
Proof of eligibility for a concession must be shown at the time of purchase and be on hand at each performance.

Can I make group bookings?

Definitely! The MSO offer group discounts for both subscription series and single ticket purchases. For subscriptions, you will pay one reserve lower than your ticket. For single ticket bookings, there is a 15% discount off the standard price. For questions or to make a group booking, please contact the MSO Box Office on 03 9929 9600


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Before and During a Concert


How can I buy a concert program?

Programs are available from the venue prior to MSO concerts, free of charge. You can also download a digital copy of the program in the week prior to the performance. View available concert programs here.

What is the average duration of MSO concerts?

Most Melbourne Symphony Orchestra concerts last for approximately two hours, with a 20-minute interval, depending on the repertoire that is being performed. The length of each work in the concert is stated on the first page of the printed program.

What if I am late?

Once a performance commences, the venue doors will be closed and latecomers will not be admitted until a suitable break in the performance. In some cases, this may not occur until the interval. The venue ushers will direct you at this time and will assist with locating your seat. A viewing room is available to latecomers at Arts Centre Melbourne, Hamer Hall.

What should I wear to an MSO concert?

Contrary to what many people think, formal attire is not required at MSO performances. Wear what makes you feel happy and comfortable.

When should I applaud?

Generally, it is considered proper concert etiquette to clap only after a work is complete, and the conductor has lowered his or her hands, even if the piece has several movements. This means that there may be moments of silence between movements when everything stops, but no one applauds. It is only when the full work ends that the applause starts.
You can look at the concert program to find out how many movements a work has, and its length. If all else fails, you can always wait for the rest of the audience to clap before applauding.

What about other noises – coughing, mobile phones?

A concert hall is acoustically designed to project even the quietest of sounds. This is perfect for classical music, but other noises can also be heard by the entire audience, so be mindful of this when attending a performance and please make sure that you turn off your electronic devices.
There are some noises that are unavoidable though. Here are some tips to minimise noise and disruption to others:
• Bring lozenges along if you feel like you may need to cough during the performance and try to unwrap them prior to the performance
• Try to bury your cough or sneeze in a loud section of music, using your elbow or a handkerchief to muffle the sound
Want to hear world renowned violinist Nicola Benedetti’s thoughts on concert etiquette? See the video here.

How do I find out more about the music and the performers?

Our printed programs have everything you need to know about the works and the performers, and are available free of charge at each concert. Concert programs are available free of charge prior to the performance or can be viewed online here.


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Concert Venues


Is there disabled access at your venues?

All Melbourne Symphony Orchestra venues have seating arrangements for patrons with wheelchairs. Please state your requirements when booking tickets to ensure you obtain seats in the appropriate area. Upon arrival at the venue, please see staff for assistance.
For patrons with a hearing impairment, Arts Centre Melbourne, Hamer Hall has two systems in operation. Please state your requirements when booking tickets to ensure you obtain seats in the appropriate area.
For further information regarding accessibility, please call the MSO Box Office on 03 9929 9600.

How do I get to MSO venues?

Arts Centre Melbourne, Hamer Hall
By train: Hamer Hall is located approximately five minutes from Flinders Street Station walking south on St. Kilda Road.
By tram: Take tram number 3, 5, 6, 8, 16, 64, 67 or 72 along St Kilda Road.
By bus: Take bus number 216, 219 or 220 along St Kilda Road.
Parking: Parking is available in Arts Centre Melbourne Car Park, Sturt Street, Southbank or at the Australian Ballet Centre Car Park at 2 Kavanagh Street, Southbank.
Iwaki Auditorium
By train: Iwaki Auditorium is located within the ABC Southbank Centre at 120-130 Southbank Boulevard, a ten minute walk from Flinders Street Station.
By tram: Take tram number 1 to the corner of Sturt Street and Southbank Boulevard or tram number 3, 5, 6, 8, 16, 64, 67 or 72 along St Kilda Road. Iwaki Auditorium is a five-minute walk from the tram stop on the corner of Southbank Boulevard and St. Kilda Road.
Parking: Parking is available at the Australian Ballet Centre Car Park at 2 Kavanagh Street, Southbank or Arts Centre Melbourne Car Park, Sturt Street, Southbank.
Robert Blackwood Hall, Monash University, Clayton Campus
By train and bus: To get to Robert Blackwood Hall by public transport, take any of the Dandenong, Pakenham or Cranbourne line trains to Huntingdale station then catch a bus to the Clayton Campus. Buses leave the station every 15-20 minutes.
Parking: Free parking is available in Blue, Red and Yellow zones after 5pm on weekdays and weekends.
Melbourne Town Hall
By train: The nearest train station is Flinders Street. Melbourne Town Hall is located two blocks away on corner of Swanston and Collins Streets.
By tram: To get to Melbourne Town Hall by tram take any tram that services Swanston or Collins Streets.
Parking: Parking is available at Kings Parking, 80 Collins Street.
Costa Hall, Geelong
Costa Hall is a 600 metre walk from Geelong Railway Station. Information on parking options and public transport can be found on the Deakin University website.
Parking: Free street parking is available after 5pm.


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General Information


How can I receive a season brochure?

You can either request a hard copy of the current season brochure, or download a digital copy. Click here for more information.

How can I introduce my children to music?

We love seeing young people enjoying music at our performances, and we have a range of concerts that are the perfect way to introduce children to the world of classical music. From music workshops for toddlers, to interactive performances that delve into the world of classical music and the instruments within the orchestra, there is something for children of every age.
To find out more about what performances are available for your child this year, click here.
Most of our evening and matinee performances are generally not suitable for very young children or infants. If you’d like to ask about the suitability of a concert for your child, feel free to call our Box Office. Unless the performance is a designated children’s performance, all audience members, regardless of their age, are required to hold a valid ticket, including a baby on your lap.

How many players are there in the Orchestra?

The MSO has 100 full-time musicians, and many others who join us on a regular and casual basis, depending on the repertoire that is being performed.
Every work requires different orchestral forces, which affects the number of players and the types of instruments on stage. Some Mahler Symphonies, for instance, require more than 100 musicians, whereas some work by Bach or Mozart requires as few as eight or ten players.
In total, the Orchestra has 18 first violins, 16 second violins, 12 violas, 10 cellos, 8 double basses, 4 flutes (one of whom primarily plays piccolo), 4 oboes, (one of whom primarily plays cor anglais), 3 clarinets, 1 bass clarinet, 3 bassoons, 1 contrabassoon, 6 horns, 4 trumpets, 4 trombones, 1 tuba, 3 percussion, 1 timpanist and 1 harp.


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