Exchanges

The ability to exchange tickets is a benefit exclusively available to subscribers. Exchanges are available for subscription concert tickets only and they may be exchanged for another subscription concert in the same season. Tickets can be exchanged in two ways:

  1. Bring the tickets in to the MSO Box Office at 22 Fanning St, Southbank (9am to 6pm Monday to Friday) at least two full business days prior to the ticket’s concert date.
  2. Mail your tickets and a written request to the MSO Box Office, GPO Box 9994, Melbourne VIC 3001. When mailing your tickets please include a note indicating which performance you would like to exchange into and ensure they are received by the box office at least two full business days prior to the ticket’s concert date.

Exchanges cannot be processed over the phone.

There are no exchanges available for:

  • Non-subscription tickets, including additional tickets bought by subscribers at the time of purchasing their subscription
  • Tickets in promotional packages or festival packs
  • School subscriptions
  • Group bookings

Geelong series tickets are eligible for exchange into Melbourne concerts. To exchange Geelong Series tickets, they must be received at least two full business days prior to the ticket’s concert date and need to be received with a written request indicating which performance you would like to exchange into, along with a cheque or money order for $3.30 per ticket. Please mail or visit:
Geelong Performing Arts Centre
50 Little Malop Street
Geelong VIC 3220