Exchanges

Exchanges are available for all concert tickets and they may be exchanged for another concert in the same season. Tickets can be exchanged in two ways:

  1. Bring the tickets in to the MSO Box Office at 22 Fanning St, Southbank (9am to 6pm Monday to Friday) at least two full business days prior to the ticket’s concert date
  2. Mail your tickets and a written request to the MSO Box Office, GPO Box 9994, Melbourne VIC 3001. When mailing your tickets please include a note indicating which performance you would like to exchange into and ensure they are received by the box office at least two full business days prior to the ticket’s concert date.


Please note, exchanges cannot be processed over the phone. All tickets being exchanged must be received by the relevant box office at least 2 business days prior to the concert.


Subscriber Exchanges


Melbourne Symphony Orchestra Subscribers are entitled to two fee free exchanges per subscription, per year. All exchanges theron are charged at $5 per ticket. For any exchange where there exists a price differential between the ticket values, the price variance is payable at the time of the exchange. In all cases a $2 postage fee applies for any new tickets delivered via post.


Geelong Subscriber Exchanges


Geelong Series tickets are eligible for exchange into Melbourne concerts. To do so Geelong Series tickets must be received at least two full business days prior to the ticket’s concert date and need to be received with a written request indicating which performance you would like to exchange into, along with a cheque or money order for $3.30 per ticket. Please mail or visit:

Geelong Performing Arts Centre
50 Little Malop Street
Geelong VIC 3220


Package Ticket Exchanges


Tickets purchased as part of a package of performances will be charged at $7 per exchanged ticket, the special package ticket price will not be applicable to the concert you are exchanging into. For any exchange where there exists a price differential between the ticket values, the price variance will be payable at the time of the exchange. In all cases a $2 postage fee applies for any new tickets delivered via post.


Single Ticket Exchanges


Any ticket purchased as a single ticket (i.e. a ticket not purchased by an existing subscriber), or as part of a package can be exchanged at a cost of $15 per ticket. Where there exists a price differential between the ticket values, the price variance will be payable at the time of the exchange. In all cases a $2 postage fee applies for any new tickets delivered via post.